Cost of Returns
For items which are not faulty, but you have changed your mind there is a fee of £4.95 to cover postage costs which will be deducted from the refund amount once the item has been received at our nursery. There is no returns cost for any other return items.

How You’ll Be Refunded
Once the return has been received back to the nursery a refund will be made back to the original payment method within 14 days.

If you paid for your whole order with a gift voucher, your order will be refunded onto the original payment gift voucher. Please do keep hold of your gift voucher number until you are sure that you are happy with your order.

If you paid with a combination of payment card / PayPal and gift voucher, we'll refund anything you paid for with your gift card voucher, and then refund any outstanding credit you are owed on to your original payment card / PayPal account.